Questions about eligibility for unemployment benefits, need help filing a claim, need assistance to log on to the system, or have filed a claim for unemployment benefits and have a question about the status of that claim? If so, then fill out an Assistance Contact Request form here.

Need information about what types of benefits are available? There is a lot of information available about unemployment benefits offered through the Commonwealth of Massachusetts and the federal government. Further down on this page is some key information.

Wondering how to file? There is a helpful Unemployment Insurance Online Information Guide which will walk you through the process of filing a claim online here.

Ready to file? If you are ready to file for benefits, click here.


Virtual Town Halls. The Department of Unemployment Assistance (DUA) will hold a series of virtual town halls this week, where they will take you through, step by step, the process of achieving a successful unemployment claim. They will also take questions. The town halls are offered both over the phone and online. The schedule is:

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  • Tuesday, May 26 at 2:30 p.m.
  • Wednesday, May 27 at 2:20 p.m. (in Spanish)
  • Thursday, May 28 at 2:30 p.m.
  • Saturday, May 30 at 2:30 p.m

The town halls are offered both over the phone and online.  If you wish to just follow along online, you do not have to sign up in advance. Just click this link and the presentation will begin at the scheduled time. Online viewers can also ask a question through the chat function on your screen.

If you wish to participate by telephone, you must sign up by 5:30 p.m. the night before. For those joining on the phone only, you can press *3 to ask us a question and a live person will put your question in the queue. To receive the call invitation you must sign up for a specific town hall time and date. Online viewers will see a PowerPoint presentation with visuals to accompany the discussion. 

For more information and to sign up, please click here.


For Massachusetts Unemployment information in different languages, click here.

Información de desempleo de Massachusetts sobre el virus COVID-19

Capacitación en el sistema de desempleo en línea UI Online en español

UI Online – 网上失业福利 要求一个新的失业要求

UI Online Fè Demann pou Benefis Chak Semèn yo

UI Online Como fazer uma nova requisição por desemprego

دمة موقع (UI Online) إعادة فتح مطالبة

L’assurance-chômage (UI) en ligne Déposer une nouvelle demande d’allocations chômage


Pandemic Unemployment Assistance (PUA). This program is for individuals who are self-employed, independent contractors, gig economy workers, and others who would not ordinarily qualify for unemployment benefits. The program will provide up to 39 weeks of unemployment benefits.

Once claims are filed, processed, and individuals are deemed eligible, benefits will be paid retroactively beginning February 2, 2020, or the first week a claimant was unable to work as a result of COVID-19, whichever date is later. The last week this benefit is payable is the week ending December 26, 2020.

Next Steps For Claimants: Eligible claimants can apply for this benefit here.

The Executive Office of Labor and Workforce Development has released a new Frequently Asked Questions guidance relative to PUA. Find it here.


$600 Per Week Federal Pandemic Unemployment Compensation (FPUC). This program will provide an additional $600 per week to individuals who are collecting regular Unemployment Compensation (UC), Pandemic Emergency Unemployment Compensation (PEUC), Pandemic Unemployment Assistance (PUA), Extended Benefits (EB), Trade Readjustment Act (TRA), and Disaster Unemployment Assistance (DA).

The $600 will be added to all eligible weeks of benefits retroactive to March 29, 2020 and continuing until July 31, 2020, and disbursements will begin immediately in Massachusetts for those who are currently collecting benefits on regular UC claims. For those receiving PEUC, PUA, and EB, the additional $600 payments retroactive to March 29, 2020 will be paid as soon as their claims are processed and they are deemed eligible.

For information on how to receive this benefit, click here.

Next Steps For Claimants: Eligible claimants who are already receiving UI do not need to do anything for the additional $600 to be added to their weekly benefit amount. This benefit will be available for all new claimants filing for regular Unemployment Compensation as well, which can be done at mass.gov/unemployment/covid-19.


Pandemic Unemployment Assistance (PUA). This program is for individuals who are self-employed, independent contractors, gig economy workers, and others who would not ordinarily qualify for unemployment benefits. The program will provide up to 39 weeks of unemployment benefits.

Because this is a new program, please note that at this time the Commonwealth is developing the systems needed to process these claims and payments. The goal is to have the systems ready by April 30, 2020. Once claims are filed, processed, and individuals are deemed eligible, benefits will be paid retroactively beginning February 2, 2020, or the first week a claimant was unable to work as a result of COVID-19, whichever date is later. The last week this benefit is payable is the week ending December 26, 2020.

Next Steps For Claimants: Eligible claimants can apply here.


Pandemic Emergency Unemployment Compensation (PEUC). PEUC provides up to 13 additional weeks of benefits to an individual who has exhausted all rights to any regular unemployment compensation and who meets other eligibility requirements of the CARES Act.  You may be eligible for these federal benefits. 

PEUC benefits are now available through the standard Unemployment Insurance program in Massachusetts and can be accessed at UI online.

If you are unemployed, and wish to file a claim for PEUC, go to our guide on applying

For more information, go to mass.gov/unemployment or call (617) 626-6800

Next Steps For Claimants: Eligible claimants can apply here.


The Massachusetts Law Reform Institute has prepared COVID-19 and Unemployment Insurance (UI) Benefits, a good, short Frequently Asked Questions (FAQs) guide which you can view or download from here.