Note: Federal unemployment resources like Federal Pandemic Unemployment Compensation, Pandemic Unemployment Assistance, and Pandemic Emergency Unemployment Compensation that had been afforded by the American Rescue Plan Act have expired. Recent beneficiaries of these programs should consider contacting DUA or MassHire.

Department of Unemployment Assistance

The Massachusetts Department of Unemployment Assistance (DUA) oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.

For information on how to apply for UI benefits, consult DUA’s Guide to Benefits and Employment Services for Claimants or this Unemployment Insurance Online Information Guide

Ready to file? If you are ready to file for benefits, click here.

Contacting DUA


  • Call Center (877) 626-6800
  • TeleCert Line (617) 626-6338
  • Payment Status line (617) 626-6563

The DUA Call Center is open 8:30 am – 4:30 pm, Monday – Friday

For Massachusetts Unemployment information in different languages, click here.


MassHire is a state-managed employment resource network that creates and sustains powerful connections between businesses and jobseekers through a statewide network of employment professionals. Our 29 MassHire Career Centers located throughout Massachusetts connect jobseekers and businesses for employment opportunities.

MassHire career services include: